Customer Services — HS Knives Store

At HS Knives Store, buying a knife isn't just a transaction — it's the start of a relationship. Whether you're a first-time buyer or a longtime collector, our team is here to make sure your experience is smooth, straightforward, and worth every penny.

Order Support

Got a question about your order? We've got you. From the moment you place your order to the day it lands at your door, we keep you informed. If something doesn't look right, reach out and we'll sort it out fast — no runaround, no waiting weeks for a reply.

Custom Knife Orders

Looking for something specific that's not listed on our site? We take custom orders. Tell us the blade style, handle material, steel type, and any other details — and we'll work with our craftsmen to build it for you. Damascus, D2, 1095 high carbon — we work with them all.

Returns & Exchanges

We stand behind every knife we sell. If your order arrives damaged or doesn't match what was described, contact us within 7 days and we'll make it right. We offer exchanges and refunds on a case-by-case basis, and we always aim to find a fair solution.

Worldwide Shipping Help

We ship to customers across the US and around the world. If you have questions about delivery times, tracking, customs, or shipping costs to your country, just ask. We'll give you a straight answer before you order so there are no surprises.

Wholesale & Bulk Orders

Running a knife shop or looking to stock our blades? We offer wholesale pricing for retailers and resellers. Visit our Wholesale Inquiry page to get started or contact us directly for a quote.

Get in Touch

The fastest way to reach us is through our Contact page. We typically respond within 24 hours on business days. We're a small team that genuinely cares about getting things right — so don't hesitate to reach out.